How to “Delete My Email” 101 Guide

As we introduced in our first article “Helping people who say “Delete My Email””, we offer a freemium service that helps everyday people to exercise their GDPR (Article 17) “Right to Erasure” without all the faff. Because you don’t actually need to hire someone to make these types of requests, we’ve included a list of companies that we would request your data be deleted from – with privacy policy and opt-out links, in addition to DPO email addresses.

If you don’t have the time, knowledge or desire to follow this guide, you can ask DeleteMyEmail.com to do it for you.

Important: this article is not intended to provide legal advice. We’ve written it to help frame one aspect of data privacy regulation, in a way that helps an everyday person understand their rights. If you’re looking for specific legal advice we’d advise you to speak with a specialist data protection lawyer – or visit the ICO’s website.

Don’t be fooled..

When making your request to these companies, it’s important to not be fooled by nuanced language or tricky processes. For example, companies might offer you the option to “opt-out” or “unsubscribe” – where in most cases this will typically mean they keep your data, but don’t contact you. Similarly, “Close your account” can often mean that while they might disable access to your account – they’ll still keep your data.

In-fact, even when you ask for a company to “delete my personal data” they might just remove your name, email address and other identifying information but then keep everything else.

It’s very important you specifically state that the company should erase your data – including any data that is linked to the identifier you provide to them (e.g email address). You should also ask them to confirm in writing, that your data has been deleted in accordance with your request. Provided your request was valid, if they don’t comply you can raise a complaint against the organisation with the UK Information Commissioner’s Office.

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